Professional services terms

1. Website information

This site describes the general practice of Digital Buzz Tech. It is not a binding offer, professional legal opinion, security certification or promise that a particular service is available. Illustrative project profiles are examples of delivery structure, not real-client claims.

2. Proposals and acceptance

An engagement begins only when authorised parties accept a written proposal, statement of work or other contract. The document should state scope, deliverables, assumptions, roles, schedule, fees, taxes, expenses, acceptance method and order of precedence. A website form or exploratory call does not create an engagement.

3. Client responsibilities and decisions

The client provides timely access, accurate instructions, decision-makers and safe test data. Delays, unavailable systems or changed assumptions may affect schedule and fees. The client remains responsible for business policy, legal compliance and decisions reserved to it unless the contract expressly says otherwise.

4. Client materials and lawful use

The client confirms it may provide content, code, data, trademarks, credentials and instructions supplied for the work. It must not ask us to misuse personal data, bypass access controls or infringe third-party rights. Sensitive production information should use an agreed secure transfer route.

5. Fees, estimates and change control

Discovery may precede an estimate. Estimates rely on written assumptions and are not fixed prices unless labelled as such. Invoices, payment dates, currency and taxes are stated in the contract. A material scope change is assessed for delivery, risk and fee impact and requires approval before added work begins.

6. Intellectual property

Each party retains pre-existing materials, methods, know-how and tools. Ownership or licence of project deliverables is defined in the applicable contract and may depend on payment. Open-source software and third-party components remain under their own licences. General skills and non-confidential techniques are not transferred exclusively.

7. Third-party services

Hosting platforms, APIs, identity providers, libraries and other third-party services have separate terms, fees, availability and security responsibilities. We will identify material dependencies known within scope, but do not control a third party’s future changes or outage. Client approval may be required before account creation or paid commitment.

8. Security and confidentiality

Security measures are proportionate to the agreed scope and information. No service is guaranteed invulnerable. Confidentiality duties, permitted disclosures, incident contacts and any security testing are defined by contract. A general review is not a penetration test or regulated audit unless expressly commissioned as one.

9. Acceptance, warranties and support

Deliverables are reviewed against written acceptance criteria and within an agreed review period. We warrant services will be performed with reasonable care and skill, subject to contract and applicable law. Support, response targets, maintenance and compatibility work exist only for the period and systems expressly included.

10. Liability, suspension and termination

Any liability exclusions or caps are set in the signed contract and remain subject to liabilities that law does not permit parties to exclude. Neither party should rely on this website as setting a project liability cap. Contracts may address suspension for non-payment or unsafe access, termination rights, accrued fees, return of materials and transition assistance.

11. Governing terms and contact

Website use is governed by Hong Kong law and its courts, without limiting mandatory consumer or data-protection rights that apply elsewhere. Project agreements may specify a different dispute process. Questions: [email protected].